PRIVACY POLICY The Hilton Family of Companies Internet Privacy Policy Categories of Information We Collect When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalize your experience, and to continuously improve our service to you. Electronic Postcards and Forwarding to Friends From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and email address, and the recipient's name and email address, along with the text of any message you choose to include. Online Surveys Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address. Employment If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide the schedule you are available to work, your Social Security Number, your desired rate of pay, whether you can submit proof of legal right to work in the U.S., whether you are of a legal age to serve alcoholic beverages in the applicable state; and whether you are eligible to receive any permits or licenses required by law. You will also have the opportunity to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of future openings. Franchise Information If you are interested in obtaining more information about franchise opportunities, we may collect your name and contact information such as street address, phone number, and email address; information about your specific interest such as brand, type of ownership, etc.; and information about your property type such as current ownership, size of parcel, location of parcel, number of rooms, height limitation, and time frame for planning or acquiring. Investor Relations Hilton offers you the ability to subscribe to our investor relations email alert service to learn when new investor information including earnings releases, financial reports and SEC filings have been added to our websites. If you choose to subscribe, we will require your email address. If you would like investor information mailed to you we may ask that you provide your name, street address, email address, phone number, and fax number. If you would like the package delivered by FedEx, we will ask for your FedEx account number. Supplier Diversity Outreach Program If you are a minority or women owned company interested in participating in Hilton's Supplier Diversity Program, you may complete the Supplier Diversity Profile Application Form online. If you choose to apply you will be asked to provide information about your company and its principals including principal's name, address, email address, and ethnicity, contact person's name and email address, company's tax identification number and legal structure, and evidence of Women/Minority Business Enterprise certification. Accessing and Reviewing Profile Information When making a reservation, you may have the option of registering for a Fast Reservations Account. This account enables you to sign up for email newsletters and make reservations across hotels owned, managed and/or franchised by the Hilton Family of Companies and Hilton International Co., quickly and easily. If you choose to register for an account we will ask you to select a username and password, and provide your name and contact information. In addition, if you choose to, you can include credit card information, frequent flyer or travel partner program information, room preferences, favorite destinations, and select the email newsletters to which you would like to subscribe. The information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in using your Username (or HHonors number) and Password (or PIN), and clicking on "my profile". Hilton Grand Vacations Company Requests for Information If you are interested in obtaining information about vacation ownership (timeshare) through hiltongrandvacations.com or thehiltonclub.com, we may ask you to provide your name, phone number, street address, email address, and HHonors member number. We may also ask you to tell us your vacation preferences such as destinations of interest, season of usage, length of usage and suite size, and whether you have visited an HGVC resort in the past. If you would like to complete an online "pre-application" for ownership or if you submit a reservation request online, we may ask you to provide the information described above as well as your annual income range. Please note that our ability to accept or respond to online requests may depend on the registration requirements of the state in which you reside. Hilton Grand Vacations Club or Hilton Club Members Members of Hilton Grand Vacations Club or the Hilton Club may create an online account in order to access online services such as viewing information about your account, making payments online, checking current balances and reservation ability. If you create an online account, we may ask you to provide your member number, the last four digits of your phone number, a self-selected password, and your email address. Hilton HHonors Enrolling in HHonors You may enroll in our Hilton HHonors program online when you visit hiltonhhonors.com. When you enroll, we will ask you to provide your name, date of birth, street address, business name, title and business street address, home and business telephone and fax numbers and email addresses, preferred communication methods, and whether you are over 18 years of age. HHonors Members At your choice, you can register your HHonors account online which will allow you to view your account, book online Rewards Reservations, and redeem and purchase points online. When you register your account, you will be required to provide your name, email address, account number, a desired user name and desired password. Once your account is registered, the information you provided when you enrolled in HHonors will automatically be used to create an online profile which you may access by entering your username and password. When you book a Rewards Reservation or purchase HHonors Points online we may ask for your name, HHonors number, street address, phone number, email address, credit card information, frequent traveler account number, room preferences and any special account information such as corporate account number, group or convention code, travel agent number or AAA number. The information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in using your Username (or HHonors number) and Password (or PIN), and clicking on "my profile". Collection of Information Through Web Technologies We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (i) customize content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, and (iii) store your password so you do not have to re-enter it each time you use the sites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information. What are Cookies? "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalize home pages, identify which parts of a site have been visited or keep track of previous selections or purchases. Cookies can enhance the user's visit. The use of cookies is an industry standard-you'll find they are used by most major commercial websites. How We Issue and Use Cookies. We issue and use cookies to enhance your visit and the services we offer on the sites. The sites consist of thousands of pages of content. We want you to be able to find the information and offers that interest you, as quickly and easily as possible. The use of cookie technology helps us to achieve that objective. We issue and use cookies to keep track of the areas of the sites which interest our visitors most. In doing so, we can determine areas of the sites that are most popular and those that are not. Many improvements and updates to the sites are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. Visitors to the sites who accept cookies may be presented with targeted messages, offers and ads on the site and via email that we believe would be of value, based on observed preferences. If you have registered as a member of the sites and accept cookies, we can tailor your use to your personal preferences, and it is easier and faster to take advantage of the sites' benefits. If you have submitted your email address, you may receive targeted messages we believe you will find of value. Remember, you may request to be removed from your email subscription lists.
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